Tip #82: A Ford Mustang Mach-E is an EV first, so treat it like one when it needs a tow
The Mustang Mach-E is an electric SUV, not a gas Mustang, and it should be moved on a flatbed. Say Mach-E when you call so nobody sends a wheel-lift.
Tip #82 in one line
The Mustang Mach-E is an electric SUV, not a gas Mustang, and it should be moved on a flatbed. Say Mach-E when you call so nobody sends a wheel-lift.
Stuck right now? Skip the reading and call.
Call nowSay the full name
Mustang tells a dispatcher one thing; Mustang Mach-E tells them something completely different. The Mach-E is an electric SUV, offered with rear-wheel or all-wheel drive depending on the version. Either way, it is an EV, and the safe default for an EV is a flatbed with all four wheels off the ground. Ford's owner's manual for the Mach-E covers towing and transport; read that section before the truck arrives.
When you call (908) 444-0129, give the year, the model and the drive type if you know it, plus the location and the destination. The dispatcher quotes the job before the truck rolls: a flat hook fee plus a per-mile rate.
One call, one flat quote, 24/7.
Call nowDead screen versus empty battery
Two very different problems look alike from the driver's seat. If the main battery is empty, the car may still light up but will not drive; the answer is a flatbed to a charger or to your home charger. If the 12-volt system is dead, the car may not unlock, may not show anything on the screen and may not release its parking brake. That second case sometimes ends with a jump start on the low-voltage side, which wakes the car but does not add range.
Tell the dispatcher which one you think it is, and what the car does when you try the door and the start button.
One call, one flat quote, 24/7.
Call nowKeys and access
The Mach-E can use a phone as a key and has keypad and key fob options. If your phone is dead too, say so; it changes what you need to get in. Keep the fob with you, and if you are locked out, our car lockout service is booked on the same call.
You choose where the car goes: a Ford dealer that services EVs, a body shop, or home. More about EVs, AWD cars and the flatbed is in the flatbed towing guide.
If you are on a trip and the range runs short, it is worth knowing the difference between running out and running low. A car with some range left can often reach a nearby charger on its own if you slow down and turn off climate control. A car that has stopped needs the flatbed. Plan charging stops before the gauge gets low, especially in cold weather, when range drops.
Our fuel delivery service is for gas and diesel only. An EV with an empty battery is moved to a charger, not refilled at the roadside.
One call, one flat quote, 24/7.
Call nowMore on vehicle types
Keep reading, or go back to every post on the blog.
- EV towing in New Jersey: what electric car owners need to know
- Motorcycle towing done right: what riders should expect
- Tip #26: An all-wheel-drive or four-wheel-drive car belongs on a flatbed
- Tip #27: Never let anyone tow an electric car with its drive wheels on the ground
- Tip #28: Tell the dispatcher your car sits low before the truck is sent
- Tip #29: Know where your motorcycle can be strapped before it needs a tow
- Tip #30: Your car may be all-wheel drive even if it does not look like it
- Tip #31: Close and latch a convertible top before the car is towed
- All posts
Need towing and roadside assistance right now? One call, truck on the way.
Real dispatcher, 24 hours a day. Quoted price before we roll.