Every towing and roadside answer in one place: 192 questions by service

An emergency tow costs a flat hook fee plus loaded mileage from where the car is to where you want it, quoted on the call before the truck leaves Linden. The hook depends on the truck the vehicle needs: a wheel-lift for a two-wheel-drive car that rolls is slightly less than the flatbed an AWD, electric or non-rolling car requires, and a heavy wrecker is more again. Mileage depends on the destination you choose. The hour, the day, the weather and the town never move the number; there are no night, weekend, holiday or fuel surcharges, no passenger fee and no membership. Call (908) 444-0129 with the location, the make and model and the destination for the exact price.

Inside Union County and the neighboring parts of Middlesex and Essex, most arrivals are well under 30 minutes. At the edge of the 45-minute area — Morristown, Hackensack, Freehold, Paterson — plan on 35 to 45 minutes, longer at rush hour or in a storm. The dispatcher gives you a real window based on where the nearest truck is.

No. Emergency, night, weekend and holiday tows are quoted on the same flat hook-plus-mileage structure as a weekday afternoon. There is no fuel surcharge either.

In most cases one passenger can ride in the cab to the destination. Tell the dispatcher how many people are with the car.

No. You pay us directly and we give you an itemized receipt to submit to your insurer or roadside plan. Most plans reimburse an out-of-network emergency tow.

Yes, on a flatbed only, so no drive wheels are dragged. Tell us the make and model and the right truck comes the first time.

The flatbed usually cannot fit inside. We bring skates or a dolly, move the car to the entrance and load it outside. Tell the dispatcher the garage name and level.

Anywhere you choose: your mechanic, a dealer, a body shop, your driveway. Never a storage yard we picked. Destinations outside the 45-minute area are quoted at the per-mile rate.

Get the car as far right as the shoulder allows with the wheels turned away from traffic and the hazards on. Stay belted in the car unless the car itself is in danger; then get behind the guardrail away from it. Keep your phone charged; the driver calls when he is minutes out.

If our truck arrives in a reasonable time and the scene is not blocking traffic, most officers in Union, Middlesex and Essex County towns will release the car to a private tow. Tell the officer your tow is on the way.

Say so, or describe the symptom and let the dispatcher decide. A roadside technician is usually cheaper than a tow and gets you driving. If it turns out to need the truck, the flatbed is dispatched from the same call.

Yes, and it is a common one. Turnpike and Parkway shoulders are served by the Authority's authorized garages. Book with us and we take the car from the exit or the garage's lot. An EV with zero range cannot be driven or dragged, so from there it rides our flatbed to a charger, your garage or the dealer. Put the car in tow or transport mode if the screen still responds; if the twelve-volt battery is dead as well, the wheels may be locked and the driver brings skates. Tell the dispatcher the model. A Tesla, an Ioniq and a Mach-E each have their own procedure and the truck arrives with the right ramps and the low-angle deck. The price is the same flat hook plus mileage as any other emergency tow, quoted before the truck rolls.

Say so on the call and the dispatcher plans it before the truck leaves. One passenger usually rides in the cab, and most drivers will take a leashed dog or a carrier with you. A family does not fit, so we arrange the practical version: a relative or rideshare meeting you at the destination, or a tow to your driveway tonight and a local tow to the shop tomorrow so nobody waits on a shoulder. Take the car seats out before the car is loaded; the shop will not do it for you. On a highway, everyone stays belted in the car until the truck is positioned behind you.

On the Turnpike or the Parkway, do not wait for us on the shoulder. Turnpike and Parkway shoulders are served by the Authority's authorized garages. Book with us and we take the car from the exit or the garage's lot. Tell the trooper or patrol driver where the car is going and give them our number; the authorized truck brings it to the nearest safe spot or its own lot, and we pick the car up from there on your signed release the same day so the storage clock stops before it adds up. On any other road, stopped on a shoulder and not blocking traffic, usually yes: tell them a private flatbed is on the way from Linden, give the honest window the dispatcher quoted you, and most troopers and officers will let you wait.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price.

An accident tow is priced like every other tow: a flat hook fee plus loaded mileage from the scene to the shop or driveway you choose, quoted on the call before the truck leaves Linden. Winching, dollies and the lane cleanup are part of the hook, not extra lines. The number moves with the truck the job needs, since a heavy wrecker costs more than a flatbed, and with the distance to your destination. It does not move with the hour, the day, the weather or the town; no night, weekend, holiday or fuel surcharges, no storage, no membership. Call (908) 444-0129 with the location and destination for the exact price.

Collision coverage almost always includes the tow from the scene to a repair shop. If the other driver was at fault, their liability coverage typically reimburses it. We give you an itemized receipt with pickup, destination and mileage, which is what adjusters ask for.

Yes, anywhere you choose. Make sure the car can be off the street; many towns ticket wrecked vehicles parked at the curb. A local tow to the shop later is quoted at the same flat rate.

If our truck arrives in a reasonable time and the scene is not blocking traffic, most officers in Union, Middlesex and Essex County towns will release the car to a private tow. Tell the officer your tow is on the way and where the car is going.

Yes. You sign a release, we pick it up, pay the yard on your behalf and put it on your receipt, and deliver to your shop. Doing it the same day stops the storage clock.

No. New Jersey lets you take the car to any licensed repair facility. An insurer can recommend a direct-repair shop but cannot require it.

It is winched onto the flatbed at an angle, with a dolly or skates under the damaged wheel. A car that will not roll is exactly what the winch and the boards are for.

In most cases one passenger can ride in the cab. Tell the dispatcher how many people are with the car so we can plan for it.

Yes. The driver sweeps the debris out of the travel lane and puts absorbent on oil or coolant before leaving. It is part of the job.

Registration and insurance card, wallet, phone and charger, medication, garage opener, EZ-Pass, child seats, and anything in the trunk you need. The shop will not go through the car for you.

Yes, on a flatbed only, with skates or a dolly under damaged wheels. EVs with high-voltage damage are handled with the isolation the manufacturer specifies and we tell the shop what we saw.

It usually has to move again, to the insurer's salvage yard or a buyer, and that is a scheduled flatbed job at the quoted rate. If you are keeping it, we bring it home.

The price is the same flat hook fee plus mileage. Winching a car that will not roll is part of the hook, not a separate charge. The dispatcher quotes it before the truck rolls.

Usually your own policy, through uninsured-motorist coverage or collision coverage, and the adjuster will want the police report number first. Call 911 from the scene, give the direction the other car went and anything you saw of the plate or the color, and get the report number before you leave. Our receipt shows the pickup point, the time, the destination and the mileage, which matches the report and is what the adjuster asks for next. Photograph the scene wide enough to show the road and the exit sign, not just the cars, and keep it all in one folder on your phone.

Call the shop. Most body shops in Union, Middlesex and Essex County will let you into the car during business hours, and many will bag what you ask for and hold it at the counter. If we are holding the car overnight for you, call dispatch and come by during the day with ID and we walk you to it. If the car went to a rotation yard, the yard sets its own rules and usually requires the registered owner in person. Get the registration, the insurance card, the garage opener and the EZ-Pass out first; those are the items that cause trouble when they sit in a wreck for weeks.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price. After a crash, the receipt still shows the pickup point, the destination and the mileage for the adjuster.

No, and you would not want it to. Each car gets its own flatbed, its own hook, its own receipt and its own destination, because each one is a separate insurance claim and the adjusters need clean paperwork. If two of the cars are yours or belong to family, say so and two trucks roll from Linden together. On a Turnpike or Parkway chain collision, State Police will want the lane open fast and the Authority's authorized garage clears it, so call while you are still exchanging information, tell the trooper where the car is going, and our flatbed takes it from the exit or the garage's lot.

A long distance tow is quoted as one number before the truck leaves Linden: the hook, the route mileage at the per-mile rate, tolls both ways and the driver's return leg. Distance moves it most, so the shore or Philadelphia costs less than Boston or Washington DC, and a non-running car that has to be winched or skated is said up front rather than added later. The hour, the day, the weather, the town you start from and a passenger in the cab do not move it; no fuel adjustment, daily rate or waiting fee, no membership. Scheduled runs take a deposit at booking with the balance on delivery. Call (908) 444-0129 with both addresses and the make and model.

Anywhere in the Northeast and Mid-Atlantic on a single-driver run, and farther by arrangement. There is no minimum or maximum distance. Get a quote with both addresses.

Only for very long hauls where you can wait for a load. For same-day, door-to-door service under a few hundred miles, a dedicated flatbed is usually less and always faster.

The hook, the route mileage, tolls both ways and the driver's return leg, as one number. No fuel adjustment, daily rate, waiting fee or passenger fee is added later.

A deposit at booking for scheduled runs, the balance on delivery. Emergency same-day runs are paid on delivery. Cards, Apple Pay, Google Pay, cash, or account terms for dealers and fleets.

For most runs one passenger can ride in the cab. Say so when you book. We can drop you at a train station or airport near the destination after the car is delivered.

Yes. It is winched onto the flatbed and strapped at the tires. A car with no key or a locked steering column is loaded on skates or a dolly.

Yes, on your signed release. We can pay the yard's balance on your behalf and add it to your receipt so you do not have to go in person.

Yes, on the flatbed with all four wheels on the deck for the whole run. EVs are loaded in Transport Mode or on skates. See the flatbed page for the method.

A breakdown called in before noon usually leaves the same day. Scheduled runs leave in the window you book. The driver calls the day before and again when he is close.

Yes. Tunnel and bridge tolls are in the quote. Garage clearance in the city limits where a flatbed can drop; we confirm the address before we leave.

Collision coverage often pays to bring a crashed car back to your chosen shop, and some roadside plans reimburse a long tow up to a distance or dollar limit. The receipt shows both addresses and mileage for the claim.

Yes. Motorcycles ride upright in a chock with soft straps for the whole run. Small trailers and compact equipment under the deck's rating ride the same way.

Loading takes about thirty minutes at pickup and unloading about twenty at delivery; the drive is the road time on the route plus a strap check in the first few miles and at each fuel stop. Philadelphia and the shore are two hours from Linden, Boston and Washington DC about four, Buffalo five to six. The dispatcher gives you a real window that already includes Parkway beach traffic, the I-95 crawl through Connecticut or Turnpike backups, and the driver calls the receiving contact an hour out so nobody waits in a lot.

We do not drive a loaded flatbed into a nor'easter on I-80, an ice storm on the Parkway or a lake-effect whiteout on the Thruway. If the forecast turns before a scheduled run, the dispatcher calls the day before, offers the next clear window and moves your deposit with it. A same-day emergency run in marginal weather is a judgment call the dispatcher makes with you on the phone. Rain alone does not stop a run; the car is strapped at the tires and the driver checks the straps at every stop regardless of weather.

Yes. For a campus, we need the lot or dorm name and the move-in window, because many lots are chained or permit-only during move-in and the driver needs a legal spot to drop the ramps. For a base such as Fort Meade, Andrews or Picatinny, the driver needs to be on the visitor list or meet the service member at the gate, and we confirm that with you before the run. Penn State, Rutgers, UConn, Delaware, Cornell and the Boston schools are regular August and May runs from Union, Middlesex, Essex and Hudson County.

A heavy duty tow is a hook fee sized to the wrecker the unit needs plus loaded mileage to your yard or shop, quoted on the call before the truck leaves Linden. The hook rises with the class of truck: a medium-duty wheel-lift for a sprinter van, an underlift for a straight truck or bus, a heavy wrecker for a loaded tractor-trailer. Mileage depends on the destination. Recovery work, such as righting a unit on its side, is quoted separately and said up front. The hour, the day and the weather do not change the number; no after-hours or fuel surcharge, no storage, and fleet accounts get net terms. Call (908) 444-0129 with the GVWR and the destination.

Yes, within the rating of the truck we send. Tell the dispatcher the GVWR from the door sticker, whether the unit is loaded and roughly with what, so the right class of wrecker is dispatched the first time.

Yes. The unit is towed together with the wrecker's air supplying the trailer brakes, or the trailer is dropped and moved separately. Say whether the fifth wheel can be released and whether the trailer is loaded and sealed.

Yes. School buses, shuttles and coaches are lifted from the front on an underlift with the driveshaft pulled and the air brakes released through the wrecker.

Yes. Heavy-duty jump starts, tire changes with your spare, minor air-system fixes, diesel delivery and priming, and cab lockouts, each at a flat price. If it turns out to need the wrecker, the wrecker is dispatched from the same call.

Yes, for established accounts, with one monthly invoice itemized by unit number. New accounts pay per job by card until history is built. Ask dispatch or use the contact page to set one up.

Exit 13, Port Newark, Port Elizabeth and the Linden and Elizabeth industrial areas are minutes from the yard. The Carteret to Edison warehouse belt is inside twenty. Kearny, Secaucus and the Meadowlands are twenty to thirty-five. The dispatcher gives you a real window. Turnpike and Parkway shoulders are served by the Authority's authorized garages. Book with us and we take the car from the exit or the garage's lot.

Your yard, your shop, a dealer or a tire shop, anywhere you choose. Never our yard, so there is never storage. Runs outside the area are quoted as long-distance towing with one number including tolls.

Usually, if the reefer has its own fuel and power. Tell the dispatcher it is refrigerated and we will confirm on the call.

Tell our dispatcher. We can take the unit to a yard where the driver can rest and your company can send a relief driver, rather than towing to a shop that is closed.

No. A sealed trailer stays sealed. If the load has to be lightened for the tow, that is your call and your people.

No. Commercial tows are quoted on the same hook-plus-mileage structure at any hour, with recovery work quoted separately and up front.

A tow moves a unit that is upright on its wheels on pavement: hook fee sized to the truck plus mileage. A recovery is the work needed before the unit can be towed, such as righting a tractor on its side, winching a box truck out of a swale or straightening a jackknifed trailer, and it uses the boom, the winch and sometimes a second wrecker. Recovery is quoted separately and said up front, and the tow that follows is quoted the way it always is. Describe what you see on scene and the dispatcher tells you which one you have.

Yes, when the location allows it. The trailer can be dropped on its landing gear at a terminal, a yard or a lot with the property owner's agreement, for your relief tractor to collect, or moved separately by a second unit as a scheduled local tow. On a highway shoulder the trailer cannot be left and the combination moves together, with the wrecker supplying air and lights to the trailer; on the Turnpike shoulder that first move is made by the Authority's authorized garage, and we take the combination from the exit or the garage's lot. Tell the dispatcher whether the fifth wheel releases, whether the trailer is loaded and sealed and whether a relief tractor is coming.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price. For a truck, add the GVWR and whether it is loaded, and the heavy wrecker is waiting at the exit.

Yes. A unit placed out of service at a roadside inspection or a weigh station cannot be driven and has to leave on a wrecker. We take it to your shop or your yard, and the receipt shows the unit number, pickup location, destination and mileage for the inspection file. Tell the dispatcher if the driver is near his hours limit so the unit goes somewhere he can rest and a relief driver can take over.

Each roadside service has one flat price: a jump start, a tire change, a lockout, a winch-out, and fuel delivery plus the fuel at cost. The dispatcher quotes it before the technician leaves Linden, and it does not change with the hour, the day, the weather or the town, so a lockout at 3 a.m. on a holiday costs what it costs at noon. No night, weekend, holiday or fuel surcharge, no membership, no fee to call and ask. The bill changes only when the fix cannot work, such as a finished battery or no spare; then the tow is quoted on scene as hook plus mileage and you pay the tow, not both. Call (908) 444-0129 and describe the symptom.

No. You call, the tech comes, you pay for the service by card, Apple Pay, Google Pay or cash. Most memberships and many insurance policies reimburse an out-of-network call, and the itemized receipt is what they ask for.

Inside Union County and the neighboring towns, typically under 30 minutes. At the edge of the 45-minute area, 35 to 45 minutes. The dispatcher gives you a real window based on where the nearest tech is.

Yes. Hybrids have a 12-volt auxiliary battery that is jumped normally. The packs are rated for full-size diesels and dual-battery trucks. The battery is load-tested afterward.

The tow to the tire shop you choose is quoted on the same call. About a third of flat-tire calls end this way, and you do not pay a second callout.

Call 911 first and us second. The officer can break a window if the child is in distress; the tech opens the door without damage if he arrives first. Call both.

No. We open the door and can tow you to a dealer or automotive locksmith if the key is lost, but we do not cut or program keys.

The flatbed is dispatched from the same call and the tow is quoted on scene as hook plus mileage. You do not pay a second dispatch fee.

Yes. A technician fits in any deck. If the car needs a tow afterward, it is dollied to the entrance and loaded outside; tell the dispatcher the garage name and level.

Yes, all major cards, Apple Pay and Google Pay on site, as well as cash. Fleet accounts get a monthly invoice.

No. Roadside prices are the same flat structure at any hour, any day.

We carry regular unleaded and diesel. A few gallons of regular will not harm a car that normally takes premium.

Yes. Landscapers, contractors, delivery vans, car-share cars and small trucking companies set up an account through the contact page and get a direct line and one monthly invoice instead of a card at the curb. The services are the same: jump starts on dual-battery vans and diesels, tire changes with the unit's spare, lockouts on cabs and cargo doors, fuel and winch-outs. A driver who is not the owner does not need to prove anything on scene; the account does that. If a unit cannot be fixed roadside, the tow to your yard or your shop is quoted on the same call at the account rate.

Yes, and it happens every day. A son in Edison calls for his mother stuck in a Westfield driveway, or a parent calls for a teenager on the shoulder of Route 22 who is not sure whether the car is out of gas or the battery died. The dispatcher needs the town, the nearest landmark or exit, the make and color of the car and a phone number for whoever is with it. The technician calls that number when he is minutes out. The person who called can pay over the phone, and the receipt goes to whichever email you choose.

Lithium jump packs rated for full-size diesels and a low-current setting for motorcycles, a battery load tester, a low-profile floor jack, a breaker bar and torque wrench, a plug kit and portable compressor for tubeless tires, inflatable lockout wedges and long-reach tools, five gallons each of regular and diesel, a tow strap and soft shackles for a winch-out, cones, an amber light bar and a reflective vest. What he does not carry is a cooling system, a fuel pump or a key-cutting machine, which is why some calls are honestly quoted as a tow.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price.

A roadside tire change is one flat price, quoted on the call before the technician leaves Linden. It covers the dispatch, the truck shielding the scene, the spare installed to torque and inflated, and the minutes a seized wheel adds. The number does not change with the hour, the day, the weather or the town; no night, weekend, holiday or fuel surcharge, no membership. The one thing that changes it is a car with no usable spare, two flats or a bent rim, which becomes a tow to the tire shop you choose, quoted as hook plus mileage on the same call so you pay the tow, not both. Call (908) 444-0129 for the exact number.

Inside Union County and the neighboring parts of Middlesex and Essex, usually well under 30 minutes. Toward the edge of the 45-minute area, 35 to 45 minutes. The dispatcher gives you a real window on the call.

Usually yes. We carry a set of lock-removal sockets. In rare cases the lock has to come off at a shop, and that becomes a tow.

Not roadside. Tires have to be matched and mounted at a shop. We install your spare or tow you to the tire shop of your choice.

The tech can try the inflator kit if the puncture is small. If it will not hold, the car is towed to a tire shop you choose at the local towing rate quoted on the call.

At fifty miles an hour or under, for about fifty miles. Go straight to a tire shop and avoid the highway if you can.

On many AWD cars, no. The donut goes on the rear and a full-size wheel is moved forward. The tech knows the rule for the common models and follows the manual on the rest.

Yes. The tech brings a floor jack and stand rated for the weight and the tool for a spare mounted under the bed.

Yes, at the EV's specific jack points and never under the battery pack. Most EVs have no spare, so the call is often a flatbed tow to a shop that stocks the tire.

Get the car as far right as the shoulder allows with the wheels turned away from traffic and the hazards on. Stay belted in the car unless it is in danger. Do not try to change a tire on the traffic side yourself.

No. You pay us directly and we give you an itemized receipt. Most roadside plans reimburse an out-of-network tire change with that receipt.

Yes. March and April are our busiest months for tire calls. The freeze-thaw cycle opens potholes on Routes 1 & 9, Route 22 and Route 27 faster than they are patched, and a pothole strike pinches the sidewall rather than puncturing the tread, so the tire cannot be plugged. The same hit often bends the rim or takes two tires on one side. The spare goes on if there is one; two flats or a bent rim is a tow to the tire shop, quoted on the same call.

That is corrosion between the aluminum wheel and the steel hub after a winter of road salt, and it is common. The tech has the car on a floor jack with a stand under the frame, works a dead-blow mallet around the back of the tire from the side away from traffic until the wheel releases, then cleans the hub face so the spare seats flat and torques correctly. It adds a few minutes and no charge. Do not kick a stuck wheel on a car sitting on a scissor jack.

Usually not right away. A donut spare has no pressure sensor, so the dashboard light stays on or blinks until a full-size wheel with a sensor is back on the car. That is normal and not a fault. The tech leaves the flat tire's sensor undisturbed so the shop can move it to the new tire, and the light resets after a few minutes of driving once that is done.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price.

Fuel delivery is one flat delivery price plus the fuel itself at cost, and the dispatcher quotes both on the call before the technician leaves Linden. The delivery price covers the dispatch, the pour, the restart help and the priming if a diesel ran dry. It does not change with the hour, the day, the weather or the town; no night, weekend, holiday or fuel surcharge on the delivery, no membership. The bill changes only if the job becomes a tow, because the diesel will not bleed, the wrong fuel went in or the pump failed; then the tow is quoted as hook plus mileage and you pay that, not both. Call (908) 444-0129 and ask.

Inside Union County and the neighboring parts of Middlesex and Essex, usually well under 30 minutes. Toward the edge of the 45-minute area, 35 to 45 minutes. The dispatcher gives you a real window on the call.

Two to three gallons, enough to reach the nearest station. It is a bridge, not a fill-up.

We carry regular unleaded. A few gallons of regular will not harm a car that normally takes premium; fill up with premium at the station.

Yes, and the tech knows the priming procedure for diesels that ran completely dry. If the system will not bleed roadside, the vehicle is towed to a shop from the same call.

Do not start the car, not even to accessory. Call us and say wrong fuel, not started. The car is towed to a shop to have the tank drained. Starting it turns a drain into an injector and pump repair.

Cycle the key to on for a few seconds two or three times so the pump primes, then crank. If it still will not catch, the pump may have failed when it ran dry, or it was never the fuel. The tech checks and the tow is quoted on the spot.

Not along a highway. Walking the Parkway or Turnpike shoulder is dangerous and the station is farther than it looks. Stay with the car; on those two roads the Authority's authorized garage comes to the shoulder and we take over at the exit.

Vehicles on roads and in lots are what we do. For equipment on a job site, call and ask; it depends on where it is and what it takes.

No. You pay us directly and we give you an itemized receipt. Most roadside plans reimburse an out-of-network fuel delivery with that receipt.

Say express lanes and the direction. There is no exit between 11 and 14, and the shoulder there is served by the Turnpike Authority's authorized garages, not by us; the dispatcher tells you how to reach them and books our tech to meet the car with the fuel, or the tow, at the exit or the garage's lot at the same flat price. Stay belted in the car with the hazards on until the authorized truck arrives.

No. We do not carry a mobile charger that can add useful range in a reasonable time, and we never push an EV or tow it on a wheel-lift. An EV that ran out of charge goes on the flatbed with all four wheels off the ground, in its tow or transport mode, to the nearest working fast charger, a dealer or your own driveway charger, at the local towing rate quoted on the call. If the car will not wake or unlock at all but shows plenty of range, that is the 12-volt battery and a jump start fixes it.

Probably not. Below about fifteen degrees untreated diesel can gel and block the fuel filter with fuel still in the tank; the engine cranks, runs rough for a few seconds and dies, or never builds pressure. More cold diesel does not help. The fix is warmth and an anti-gel additive or a filter change, which means a tow to a heated shop or your yard. Tell the dispatcher the temperature and what the engine does, and he quotes the tow instead of sending fuel that will not work.

Many hybrids shut the engine down to protect the catalyst and the hybrid battery when they run dry, and they need a specific sequence to wake: usually the power button cycled through ready mode several times with the foot off the brake, sometimes a wait of a few minutes. The tech knows the sequence for the common models and runs it after adding fuel. If the hybrid battery ran down too far during the shutdown, the dealer has to wake it and the tow is quoted on the spot.

The New Jersey Turnpike Authority allows only its authorized garages to tow or work on the shoulder of the New Jersey Turnpike and the Garden State Parkway, and we are not one of them yet. Call us anyway. The dispatcher tells you how to reach the Authority's roadside help, and you book the rest of the job with us: the moment the authorized truck has the car off the highway, at the nearest exit or in the garage's lot, our truck takes over and moves it to the shop, the dealer or the driveway you choose, at our normal flat quoted price.