Tip #97: Property managers can help a tenant with a broken-down car, but the owner books the tow
We move a car only when its owner or an authorized driver asks. A property manager with a tenant's broken-down car in the lot can help most by contacting the tenant and passing along what they need to book.
Tip #97 in one line
We move a car only when its owner or an authorized driver asks. A property manager with a tenant's broken-down car in the lot can help most by contacting the tenant and passing along what they need to book.
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Call nowWhat we do and do not do
We do not do private-property or impound towing. We do not remove a vehicle because a lot owner, landlord or neighbor asks. A car is moved only at the request of its owner or someone they have authorized, to the destination they choose. That keeps everyone on the right side of New Jersey's towing rules, and it keeps the conversation simple.
One call, one flat quote, 24/7.
Call nowHow a property manager can help
Most of these situations are a tenant who needs help, not a problem car. A dead battery after a long weekend, a flat tire, or a car that will not start in a cold garage are common. Reach the tenant and let them know their car is blocking a space or a lane, and that help is available any hour.
Give the tenant the details that make the call quick: the building address, the lot or garage entrance, the level and space number, gate or garage clearance limits, and any access codes the driver will need. If the garage has a low ceiling, the tenant should mention it, because it can affect what truck can enter.
The tenant calls (908) 444-0129. Many problems are fixed on the spot through roadside assistance: a jump start, a flat tire change, fuel or a lockout at one flat price each. If the car needs to go to a shop, the tenant chooses the destination, and the price is quoted before the truck rolls.
One call, one flat quote, 24/7.
Call nowIf the owner cannot be reached
If a vehicle seems abandoned, or the owner will not respond, the right first contact is usually the local police non-emergency line or your municipality, which can advise on the process that applies to your property. We are not the right call for that situation.
For planned moves, tenants can also book online. The towing questions page answers common questions about how we work.
Property managers who see the same tenants regularly can help by posting a short notice near the garage or mailboxes: what to do when a car will not start, the building's address in the format drivers need, and any clearance or gate details. It reduces the time a broken-down car blocks a space, and it makes it easier for tenants to get help.
For garages with low clearance, measure the entry height once and keep it on file. A flatbed may not fit, and knowing the number in advance saves a wasted trip.
One call, one flat quote, 24/7.
Call nowMore on fleets & business
Keep reading, or go back to every post on the blog.
- Commercial truck breakdown on New Jersey freight corridors
- Tip #94: Fleet managers get a van moving faster with six facts ready before the call
- Tip #95: Rideshare drivers lose money every hour off the road, so ask for the fix, not just the tow
- What to do when your car breaks down in New Jersey
- Flatbed vs wheel-lift towing: which does your car need?
- What happens to your car after a police-ordered tow in New Jersey
- Dead car battery in a New Jersey winter: why it happens and what to do
- Flat tire on a New Jersey highway: what to do
- All posts
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Real dispatcher, 24 hours a day. Quoted price before we roll.